Account Settings

Update your contact information, notification preferences, and email signature.

Contact Information

Your account details and contact information.

Full Name

Managed by your organization's admin.

Email

Phone Number

Notification Preferences

Choose which alerts and updates you receive.

SLA Warning Alerts

Get notified when tickets are approaching SLA breach.

New Ticket Assignment

Get notified when a ticket is assigned to you.

Ticket Status Changes

Get notified when your assigned tickets change status.

Weekly Performance Report

Receive a weekly summary of your support performance.

Email Signature

This signature is appended to outgoing ticket replies and customer emails.