Alphiniti Support Portal
Unified User & Provider Support
Support & Resolution Center
A consolidated support experience across Alphiniti, Path, HealthFlow, Continuum, Ascend, and provider-facing workflows.
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Alphiniti User
Support Workspace
Knowledge Articles
120+
Open Tickets
3
AI Resolution
24/7
Provider Support Paths
12
Search support resources
Login issues
Provider onboarding
HealthFlow records
Continuum sync
Billing
Discord
API integrations
Quick actions
Fastest routes to resolution
Trouble signing in
Password resets, MFA issues, session errors, and locked accounts.
42 articles
Billing & subscriptions
Invoices, payment methods, renewals, and subscription questions.
18 articles
Data sync issues
Records not updating, delayed synchronization, and import/export issues.
31 articles
Integration problems
API connections, provider integrations, webhooks, and token errors.
27 articles
Announcements & status
Recent support updates across the Alphiniti ecosystem
Maintenance
Scheduled maintenance for provider integrations
Sunday 2:00 AM–4:00 AM PT · Continuum connector updates
Update
New support knowledge base released
Expanded guidance for MFA, provider onboarding, and Discord access
AI-first support automation
Guide users to resolution before a ticket is created
Use the AI agent to classify issues, surface the right knowledge resources, guide users to Discord, and escalate only when deeper intervention is required.
AI Triage
Issue classification & guided steps
Smart Ticketing
Pre-filled support submissions
Faster Resolution
Better routing for users and providers