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# Mobile app vs. web — what works where The Echo apps are available on iOS, Android, and the web. Most features exist in all three places, but a few workflows are intentionally platform-specific. Her...
# When to contact support vs. self-serve We want you to get answers fast. Most questions about the Echo apps are already answered in this knowledge base — but some situations need a human. Here's how...
# Request a new feature across the Echo apps We build the Echo system with our users. If you've thought of a better way for Alphiniti, Path, Continuum, Vitalis, or Money to work for you, we want to h...
# System status and scheduled maintenance When an Echo app feels slow, won't load, or returns unexpected errors, the first place to check is our status page. It's the single source of truth for wheth...
# How the Alphiniti Echo apps share data The Alphiniti Echo system is designed as a connected ecosystem. Your core identity and permissions live in **Alphiniti**, while the specialty apps — **Path**,...
If Vitalis is slow to load or freezing, the cause is usually either a data volume issue or a specific browser/device problem. **Quick fixes to try first:** 1. Force-quit the app or close the browser ...
Accurate sleep tracking depends on your wearable and how it integrates with Vitalis. If sleep data is missing or looks wrong, here's how to diagnose. **How sleep data gets to Vitalis:** - From a wear...
Money is Alphiniti's financial-management app for budgeting, tracking, and financial planning. Linked accounts let Money automatically pull transactions, balances, and investment data. **Supported co...
Vitalis integrates with the major wearables and health-tracker platforms so your workouts, sleep, heart rate, and steps flow in automatically. **Supported platforms:** - Apple Health (iPhone/Apple Wa...
Vitalis's weekly targets (active minutes, strength sessions, step counts, etc.) adjust over time as you improve, but you can tune them manually any time. **To adjust targets:** 1. Vitalis → **Goals →...
Money auto-categorizes most transactions using merchant name, amount patterns, and your history. You can fine-tune this with rules. **How default categorization works:** - Merchant name is matched ag...
If a transaction is missing or appearing twice in Money, here are the most common causes and how to fix them. **Transaction not appearing:** 1. **It's still pending.** Transactions are generally sync...
Vitalis helps you log meals either actively (by tapping in each item) or passively (by photo or barcode scan), then tracks calories and macronutrients against your goals. **To log a meal:** 1. In Vit...
Vitalis is Alphiniti's wellness app — covering fitness, diet, meditation, and rest. Start by building an accurate wellness profile; the better Vitalis knows you, the more useful its guidance becomes. ...
Money's budget tool gives you a clear, adaptive plan for spending each category. You can start from a template or build yours from scratch. **To create a budget:** 1. In Money, go to **Budget → Creat...
Your net worth in Money is the sum of all asset balances (checking, savings, investments, property) minus all liabilities (credit cards, loans, mortgages). If the number looks wrong, a few common caus...
Money provides tax-focused reports that make filing easier. You can export summaries for your CPA, TurboTax/H&R Block, or your own spreadsheets. **Reports Money generates:** - **Income summary:** Tot...
If a guided meditation, breathing exercise, or sleep session in Vitalis won't start or cuts out, here's how to get it working. **First checks:** 1. **Audio output:** Is your device set to the correct...
When a bank connection shows "Sync failed" with errors like "Login error," "MFA required," or "Further action needed," the institution is asking for something — usually your attention. **Login error ...
Continuum is Alphiniti's health-management app. It stores your conditions, medications, allergies, care transitions, and provider relationships in one place, so you (and your providers) always have an...
A care transition is the handoff of your care from one provider or setting to another — most commonly, being discharged from a hospital or skilled-nursing facility. These transitions are high-risk: co...
Lab results and imaging reports flow into Continuum from connected health systems, uploaded documents, or manual entry. Here's how to interpret and act on them. **Where lab results appear:** - **Heal...
Continuum lets you designate family members, partners, and caregivers as "Proxy" users who can view (and optionally help manage) your record. This is especially useful for elderly parents, children, o...
An accurate medication list is one of the most valuable things you can keep current in Continuum. It prevents dangerous drug interactions, helps providers make faster decisions, and ensures your famil...
If a medication in Continuum shows the wrong dose, unit, or frequency — either from a sync or after manual entry — this article walks through fixing and preventing. **First, identify the source:** Op...
Continuum lets you link your doctors, specialists, therapists, and care coordinators so they can contribute to your record and coordinate care. Connections happen via secure invitation — no one gets a...
If data from your provider or health system isn't appearing in Continuum — or appearing late — a few common causes and fixes. **Expected sync timing:** - **HL7/FHIR integrations with health systems:*...
Beneficiaries in Path are the people or organizations who receive assets or specific bequests from your will or trust. Keeping beneficiaries accurate is one of the most important maintenance tasks in ...
If a Path document is misbehaving — won't save, won't download, or won't open — these steps resolve most issues. **If a document won't save:** 1. Check your internet connection. Path auto-saves every...
Path lets you grant time-limited, read-only access to specific documents so your lawyer, executor, or family members can view what they need without having an Alphiniti account. **To share a document...
A living trust (revocable trust) lets you manage assets during your lifetime and distribute them after death without probate. Path guides you through creating one with the same interview-style flow as...
An advance directive and healthcare power of attorney (POA) let you document end-of-life care preferences and designate someone to make medical decisions for you if you can't. Path walks you through b...
Path can store your supporting documents alongside the wills and trusts you create — giving your executor a single place to find everything they need. **Supported file types:** - PDF (recommended) - ...
Your executor is the person who carries out your will. It's important to keep this selection current — circumstances change, and so does the person best suited to the role. **When to update your exec...
Path is Alphiniti's legacy-planning app — it helps you draft, store, and update your will, trust, powers of attorney, and advance directives. Here's how to start your first will. **Before you begin:*...
You can cancel or pause your Alphiniti subscription any time. Your account and data are retained for 90 days after cancellation in case you want to come back. **To cancel:** 1. Open **Billing → Plan*...
You own your data. Alphiniti provides a full export at any time, covering every connected Echo app. **To request an export:** 1. Open **Settings → Privacy → Export my data**. 2. Choose the scope: All...
Alphiniti subscriptions apply to your entire Echo experience. There are four tiers: Free, Pro, Enterprise, and Custom. **Free:** - Alphiniti account + basic access to Path, Continuum, Vitalis, and Mo...
The Echo suite runs in modern browsers and on iOS and Android. Here are the supported configurations and how to ensure a smooth experience. **Supported browsers (web):** - Chrome 110+ - Edge 110+ - F...
If you're being signed out of Alphiniti or the connected Echo apps more often than expected, one of a few things is usually the cause. **Expected session behavior:** - Web session idle timeout: 2 hou...
Deleting your Alphiniti account permanently removes your data from Path, Continuum, Vitalis, and Money. This is irreversible. Consider exporting your data first. **Before you delete:** 1. Export any ...
Keep your billing details current to avoid subscription interruption. Alphiniti supports major credit/debit cards, ACH for annual US plans, and select region-specific methods. **To update your paymen...
Alphiniti gives you granular control over how your data is stored, shared across Echo apps, and used for research or product improvement. **To view your privacy settings:** Open **Settings → Privacy*...
If you can't sign in because you've forgotten your Alphiniti password, you can reset it yourself in about two minutes. **Steps:** 1. On the sign-in screen, click "Forgot password?" 2. Enter the email...
Alphiniti centralizes notifications for all Echo apps. You can tune which events trigger alerts and which channels they use. **To access notification settings:** Open **Settings → Notifications**. Yo...
From Alphiniti, you control which Echo apps are enabled on your account and what data they can access. **To view your connected apps:** Open **Settings → Connected Apps**. You'll see each of Path, Co...
Alphiniti is the entry point for the entire Echo suite (Path, Continuum, Vitalis, and Money). Your Alphiniti account holds your core identity and controls access to every connected app. **To create y...
Alphiniti locks an account temporarily after repeated failed sign-in attempts to protect against brute-force attacks. A lockout is time-limited and self-resolving in most cases. **If you see "Account...
Your Alphiniti profile feeds identity and contact information into the connected Echo apps. Updating your profile here will propagate to Path (legal documents), Continuum (medical records), Vitalis (w...
Two-factor authentication (2FA) adds a second verification step at sign-in, protecting your account — and everything in the connected Echo apps — even if someone learns your password. Alphiniti suppor...