Agent Settings

Manage your working hours and notification preferences

Working Hours

Set your availability schedule

Start Time

End Time

Your Schedule: 09:00 - 17:00

Notification Preferences

Control how you receive alerts and updates

Notification Channels

Email Notifications

Receive alerts via email

Push Notifications

Receive in-app alerts

Alert Types

SLA Breach Warnings

Alert when SLA is about to breach

New Ticket Alerts

Notify when new tickets are assigned

Ticket Update Notifications

Alert on customer replies and changes