Alphiniti Support Desk

This is a comprehensive Support/Help Desk application for the Alphiniti ecosystem, featuring ticket management with SLA monitoring, AI-powered knowledge base search, live chat queues, and automated escalation workflows. It integrates with the Echo Hub-and-Spoke architecture for cross-app data synchronization, supports email-to-ticket conversion via Gmail, and provides dedicated portals for customers, care providers, and support agents with analytics dashboards, canned responses, and shift scheduling.